Weavers Studio endeavours to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. As a policy, we do not offer returns or exchanges on products which are delivered in perfect condition as per the order placed. However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect then we are open to extending full refund by credit note; which can be used in your next purchase.
To return or exchange a product or report a damage in transit please get in touch with our customer care within 48 hours of delivery or email us at firstname.lastname@example.org with your order number, date of transaction, delivery address and image of the wrongfully delivered or defective item. Our customer care team will look into the issue and revert back within 48 working hours.
Given the nature of our products, we reserve the sole discretion to provide the resolution to any situation as we deem fit. Each return or exchange request is handled on a case by case basis and we request you to get in touch with our team for prompt resolution.
No refunds would be given if the customer has provided wrong or incomplete shipping address, there are 3 failed delivery attempts by our shipping agency and/or the package is refused by the recipient.
In case of International Orders if a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t collect his/her order from the Shipping agency (like DHL, Fedex etc.) , then Weavers Studio will not be liable to refund any amount for such orders.
Products bought online cannot be exchanged or returned in store.
SALE items cannot be exchanged/returned and no credit note to be issued.
All product prices/tags should still be attached to product when we receive the same. No use of the product should be evident. Please send us images of the damaged product for our reference. Credit notes will ONLY be given once we check the products at our warehouse.
Once the order is placed, it cannot be cancelled.
You can send us a packaging feedback by calling or emailing us.
Returns are easy. Please contact us within 48 hrs of receiving the product and return within 15 days of receiving your purchase.
Step2 – Prepare Package
Step3 – Attach Return Label
Step4 – Self Return
Disclaimer: All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.